Standard Policies

General

~ We have a minimum labor charge of $250, (does not include the cost of materials)

~ Fabric and foam are additional/separate costs to labor. 

~ All quotes are purely estimates based on the piece’s existing design. Changes to style, repairs, add-ons (i.e pillow inserts, cushion cores, arm covers, embellishments)  are all subject to additional charges. Please communicate these needs as soon as possible so we can quote accordingly.

~Quotes/estimates are valid for 45 days. If you have not paid a deposit to initiate the project within 45 days, the quote may be subject to updates. 

~All projects are allotted 1 hour of admin time. If admin time exceeds 1 hour, an administration fee will be billed at $60/hour in 15 min increments. 

 

Fabric

~All yardage estimates are based off the standard 54” width with a SOLID color. 

~Patterned fabric requires more yardage based off the repeat size and may be subject to a labor markup based on the level of difficulty in the pattern matching. 

~Velvet, vinyl, leather and other alternative materials are also subject to labor markups based on their level of difficulty.

~We prefer and strongly recommend you purchase your fabric directly through us as we can advise and ensure that the material is suitable for your needs and our sewing machines.

~5.5% sales tax and any shipping fees for fabric are in addition to the price per yard cost.

~If you intend to machine wash your covers this MUST be communicated prior to purchasing fabric as there are limited types of washable materials and they MUST be pre-shrunk prior to fabrication. *We offer pre-washing/shrinking material for an additional fee based off amount of yardage.

~If you choose to purchase your fabric else where we cannot take responsibility for any issues that arise as a result of the fabric i.e too thick, too thin, marks, stains, abrasions etc.  ~We also reserve the right to charge a COM (customers own fabric) fee or labor mark up depending on fabric choice and its level of difficulty. *Certain fabrics may not be suitable for your project or our sewing machines. 

 

Travel

~ On site fittings, measurements and deliveries are subject to travel fees based on distance and time spent. These will be quoted but are subject to change. 

 

Shop Appointments

~As we step in and out for fittings and deliveries, our shop hours are by appointment only, please call or email to schedule a visit.

 

Payments

~ All projects are different and we will quote accordingly but as a general rule of thumb we will ask for the full cost of materials upfront (fabric and/or foam,) the travel fee and/or a 50% deposit on labor at the time of fitting or drop off, and remaining 50% upon delivery or completion. 

~All materials, travel fees, and deposits are non-refundable.

~ Check is our preferred method of payment. They can be made out to “HHH” and mailed to 29 Green St. Gorham, ME 04038. 

~ We do accept credit cards– They can be paid directly through the invoice that we email you.

 

Warrantees

~We have a no return/no refund policy. If reasonable alterations are needed, we honor our labor in good faith for up to 6 months*

*We are not responsible for any issues that may arise after or as a result of machine washing or dry cleaning your product. 

*We are not responsible for any issues that may arise as a result of COM (customers own material) choice.