Our Policies

General
  • We have a minimum labor charge of $250, (does not include the cost of materials).
  • Fabric and foam are additional/separate costs to labor.
  • All quotes are purely estimates based on the piece’s existing design. Changes to style, repairs, add-ons (i.e pillow inserts, cushion cores, arm covers, embellishments) are all subject to additional charges. Please communicate these needs as soon as possible so we can estimate accordingly.
  • Estimates are valid for 60 days. If you have not paid a deposit to initiate the project within 60 days, the quote may be subject to updates.
  • All projects are allotted 1 hour of admin time. If admin time exceeds 1 hour, an administration fee will be billed at $60/hour in 15 min increments.
Fabric

All yardage estimates are based on the standard 54” width with a SOLID color. 

  • We do our absolute best to estimate the exact amount of fabric needed to cover your piece but inevitably, there will be scraps. In effort to “reuse, reduce, recycle” we reserve the right to repurpose scraps/remnants into signature HHH products. If you want your scraps back at the end of your project, please request that they be returned to you.
  • Patterned fabric requires more yardage based on the repeat size and may be subject to a labor markup based on the level of difficulty in the pattern matching.
  • Velvet, vinyl, leather, embroideries and other high maintenance materials are also subject to labor markups based on their level of difficulty.
  • We prefer and strongly recommend you purchase your fabric directly through us as we can advise and ensure that the material is suitable for your needs and our sewing machines. 

MACHINE WASHING DISCLAIMER:

  •  For best longevity, it is our advice to spot clean/dry clean only.
  • We do not recommend machine washing as it inevitably deteriorates your covers quicker than spot clean/dry clean and there are only a select few materials that can withstand the washing machine. However, we do understand the convenience of machine washing and are willing to accommodate with the following perimeters.
  • If COM- it will be your responsibility to pre-wash/pre-shrink material prior to fitting or drop off.
  • If purchasing through us- We will pre-wash/pre-shrink material for an additional cost. 
  • Whether COM or purchasing through us, we are not liable nor will we accept responsibility for any issues that arise as a result of machine washing your fabric. i.e rips, tears, fraying, wrinkles, fading/discoloration etc.

COM (Customer’s Own Material) DISCLAIMER:

We recognize that some of you already have fabric on hand or want to provide your own material. We are open to working with COM following these perimeters: 

  • All COM projects are subject to 25% or more labor markup depending on fabric and its level of difficulty.
  • We must receive a sample of the material for approval.
  • We must be informed of fabric details including: width of fabric, type of content, if there is a pattern– the repeat size, if the material is machine washable, how many yards you have and any other pertinent info you can think of.
  • Any assistance needed to ensure suitability may be subject to a fabric consultation fee. 
  • We will not take responsibility for any issues that arise as a result of the fabric i.e too thick, too thin, marks, stains, fading, abrasions etc. 
  • Our labor is subject to 6% service tax.
Travel

On-site fittings, measurements and deliveries are subject to travel fees based on distance and time spent. These will be quoted but are subject to change.

Shop Appointments

As we step in and out for fittings and deliveries, our shop hours are by appointment only, please call or email to schedule a visit.

Storage
  •  Any projects held in the shop beyond 7 days of notification of completion are subject to a $25/week storage fee. Storage fee may vary depending on size of project. *Not to be confused with the “late fee” pertaining to payment of invoice.
  • Any projects not picked up within 180 days become the property of Harrison House and Home.
Payments
  • We kindly ask that you pay your invoice promptly upon notification of completion. Failure to pay invoice within 7 days may result in a cumulative weekly late fee of $25/week. *Not to be confused with the storage fees.
  • All projects are different and we will quote accordingly but as a general rule of thumb we will ask for the full cost of materials upfront (fabric and/or foam,) the travel fee and/or a 50% deposit on labor upon scheduling the fitting or drop off, and the remaining 50% upon notification of completion.
  • All materials, travel fees, and deposits are non-refundable.
Warrantees

We have a no return/no refund policy. If reasonable alterations are needed, we honor our labor in good faith for up to 6 months*.

*We are not responsible for any issues that may arise after or as a result of machine washing or dry cleaning your product. 

*We are not responsible for any issues that may arise as a result of COM (customers own material) choice.

NOW SERVICING: Portland • South Portland • Yarmouth • North Yarmouth • Falmouth • Cape Elizabeth • Scarborough • Saco • Gorham • Windham • Gray • Cumberland • Brunswick • Freeport • Biddeford • Kennebunk • Kennebunkport • Wells • York • Portsmouth, NH